Privacy Policy

This Privacy Policy explains how Cashed Casino may collect, use, store and share information when you visit the website, create or use an account, contact support or otherwise use our online gambling services. We aim to handle personal information responsibly, transparently and in accordance with applicable privacy requirements. This page also explains the choices and rights available to players in Australia.

Cashed Casino operates under licences issued by the Curaçao Gaming Control Board and the Philippine Amusement and Gaming Corporation (PAGCOR), with TLS/SSL encryption securing all financial transactions.

Information we collect

The information we collect depends on how you interact with Cashed Casino and the services you use. Some information is provided directly by you, while other information is collected automatically when you use the website or services. We only seek information that is reasonably relevant to operating an online casino, meeting our responsibilities and supporting a safe user experience.

Account and identity details

When you register or manage an account, we may handle details such as your name, date of birth, residential or contact information, login details and account preferences. We may also record information about your communications with us, including enquiries, requests, complaints and details provided to customer support.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include copies of identity documents, proof of address, information about your source of funds or other information needed for customer checks. We handle this material carefully and limit its use to appropriate operational, safety and compliance purposes.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, winnings, bonuses where relevant, payment methods and transaction history. Payment details may be processed by external payment providers. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials, such as a full card number.

Technical and usage information

When you access the website, we may collect information about your device, browser, operating system, internet protocol address, approximate location, language settings, pages viewed, access times and interactions with the website. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve performance and understand how the website is used.

How we use information

Personal information is used for legitimate operational, service, safety and legal purposes. The information we handle may be used to:

Create, administer and secure your Cashed Casino account.
Process deposits, withdrawals and other account transactions.
Provide gambling services, display account information and maintain accurate records.
Confirm identity, age, eligibility and account ownership.
Carry out fraud prevention, security monitoring and responsible risk checks.
Meet applicable legal, regulatory, financial and record-keeping obligations.
Respond to questions, support requests, complaints and privacy enquiries.
Investigate unusual activity, protect players and maintain the integrity of the platform.
Maintain, test and improve website functionality, service quality and security.
Send service messages about your account, transactions, security or important changes.
Send promotional communications where permitted and where you have provided or otherwise have the relevant choice to receive them.

We do not use personal information for purposes that are unrelated to the reason it was collected unless the use is permitted or required by applicable requirements, or you have been informed and have provided any consent that is needed. Where marketing preferences are available, you can choose not to receive promotional messages. Opting out of marketing does not stop essential service communications.

Sharing information

Information may be shared with service providers that help operate the website and account services. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics and security. They are expected to handle information only for appropriate purposes and in accordance with relevant arrangements.

Information may also be disclosed where necessary to protect players, prevent unlawful activity, investigate suspected fraud, comply with a valid legal request or meet an applicable obligation. If information is transferred or accessed across borders by a service provider, reasonable steps are taken to support appropriate handling and security.

Cookies, security and retention

Cookies and similar technologies

Cashed Casino may use cookies and similar technologies to operate essential website functions, keep you signed in during a session, remember settings, improve navigation, measure website performance and understand general usage patterns. Some cookies may be placed or supported by service providers used for website functionality, security or analytics.

You can manage, restrict or delete cookies through your browser settings. If you disable essential cookies, some account or website features may not work correctly. Browser controls differ, so please check your browser’s help information for instructions on changing cookie preferences.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling sensitive account information.

No website, online service or electronic transmission is completely secure. Players should protect their login details, use a private and secure device where possible, avoid sharing passwords and contact support promptly if they suspect that an account has been accessed without permission.

How long information is kept

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and enquiries

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting that inaccurate or incomplete information be corrected, asking for information to be deleted where deletion is permitted, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights or ask a privacy question, contact support@cashedcasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information, identity documents or transaction records.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
Deletion: ask us to remove personal information where there is no continuing requirement or lawful reason to retain it.
Marketing consent: withdraw consent to promotional communications or update your marketing preferences. You can also use an unsubscribe option included in a marketing message where available.

A deletion request may not apply to all records. We may need to retain certain information to meet legal, security, fraud prevention, dispute resolution or record-keeping requirements. In those circumstances, we will retain the relevant information only as needed and handle it in accordance with this Privacy Policy.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the revised date or other notice where appropriate. We encourage players to review the policy periodically so they understand how information is handled.

By continuing to use Cashed Casino after an update takes effect, you acknowledge the updated policy to the extent permitted by applicable requirements. If you have questions about this Privacy Policy, your information or the exercise of your privacy rights, please contact support@cashedcasino.best.